Payment Policy – Souq Naif

At Souq Naif, we offer multiple payment methods to provide a convenient shopping experience for our customers. Below are the details of our payment policy:

1. Payment Methods

We accept the following payment methods:

• Credit Cards: Customers can pay securely using major credit cards through our payment gateway.
• Cash on Delivery (COD): Customers can choose to pay in cash upon receiving their order.
• TAP: Payments are processed through TAP, a secure and trusted payment processing company.

2. Secure Transactions

All online payments are processed securely through encryption to protect your information. Souq Naif does not store any sensitive payment information such as credit card details. TAP handles all credit card transactions securely.

3. Cash on Delivery (COD)

For orders placed with cash on delivery, payment must be made in full to the delivery courier upon receiving the order. If the customer is unavailable at the time of delivery, an alternative delivery attempt may incur additional fees.

4. Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email with details of your order and payment receipt. In the case of cash on delivery, the receipt will be provided at the time of delivery.

5. Failed Transactions

If a transaction fails due to incorrect payment details or technical issues, you may retry the payment or contact customer support at support@souq-naif.com or +971 56 633 7279 for assistance.

6. Payment Disputes

In case of any discrepancies with payment, please reach out to us immediately at support@souq-naif.com. We will work to resolve any issues quickly and fairly.